Returns & Exchanges

Due to the perishable nature of our freshly roasted coffee, we are unable to accept returns on coffee bags; however, we are committed to ensuring you love every brew and offer a taste guarantee on your first shipment.

Return Process

• 1.
  Contact Support

  If your coffee didn't meet your expectations or arrived damaged, email our support team within 30 days of receipt.

• 2.
  Provide Order Details

  Include your order number and a brief description of the issue so we can quickly locate your subscription or one-time purchase.

• 3.
  Taste Guarantee Review

  Our experts will review your feedback to provide brewing tips or offer a replacement roast that better suits your flavor profile.

• 4.
  Resolution

  Once approved, we will process a replacement shipment or issue a credit to your account for any non-coffee merchandise returns.